Hey there,

I'm Oksana.

Customer Experience and Success leader with 9 years in B2B SaaS.
I build and scale CX operations for remote teams — helping companies retain customers and improve their journeys.

Oksana

My Portfolio

A selection of projects I've led — click any card to explore.

Monitoring Customer Activity — main result

Monitoring Customer Activity — Bird's Eye View

Built a bird's eye view of SMB product usage across 3 years using Mixpanel, HubSpot, and Google Sheets.

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CSM Activities Planning for Customers in Their First Year

CSM Activities Planning for Customers in Their First Year

Mapped the end-to-end B2B customer journey to identify friction points and align the team around a shared view of the customer experience.

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Customer Journey of a Persona

Customer Journey of a Persona

Mapped the end-to-end journey of a key customer persona — from first contact to renewal — to align the team around a shared, human understanding of the customer experience.

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Account Nurture Playbook

Account Nurture Playbook

A practical mid-market playbook I built for my team — covering how to reduce churn, deepen client relationships, and drive long-term retention.

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